Sigma Support user

There is a user in my instance named Sigma Support with the email support@sigmacomputing.com. Please see the image below. What is this user used for?

Hey Kristian!

This user has been added to your account by a Sigma admin for our support team here at Sigma. This account is only used in case one of your users are in need of help on our platform. When support is need in your organization, one of our support engineers can jump into your environment to help fix whatever problems you are seeing!